Return & Cancellation Policy - THE Car Extras

At THE Car Extras, we want you to be fully satisfied with your purchase. If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery to initiate a return. For example, if your item was delivered on December 1st, you have until December 8th to return it. Please note, we do not accept returns for items marked as "no longer needed."

Return Conditions:

To be eligible for a return, all items must meet the following criteria:

• Original, unused condition: The item must be in the same condition as when you received it, with no signs of use.
• Original packaging, tags, and seals intact: Items must be returned in their original packaging, with all tags, seals, and any included accessories, manuals, or warranty cards.
• Quality check: All returned items will undergo a quality inspection to ensure they meet the return conditions. If the item is deemed ineligible, it will be returned to you.

How to Initiate a Return:

If your item is eligible for return, please reach out to our customer service team for assistance. You can contact us via:

• Phone or WhatsApp: 0347-1067714
• Our team will guide you through the return process and provide the necessary instructions.

Refund Process:

Once your return has been approved and passes the quality check, your refund will be processed as follows:

• Store Credit: Issued within 1-2 business days after quality inspection.
• Bank Deposit: Processed within 7 business days after quality check.

Order Cancellation:

If you wish to cancel your order, you can do so before dispatch. Please contact our helpline at 0347-1067714 to cancel your order.
If your order has already been dispatched and is out for delivery, you may still cancel it by refusing to accept the parcel upon delivery.

Thank you for choosing THE Car Extras! We’re here to ensure you have a seamless shopping experience.